Privacy Policy

1. Information We Collect

Information You Provide

When you use our Service, you may provide us with:

Account Information:

• Name
• Email address
• Law firm name
• Phone number
• Billing address

Payment Information:

• Credit card details (processed securely by Stripe; we do not store full card numbers)
• Billing history

Client Documents:

• Electronic Records Express (ERE) files
• Medical records
• Disability case documents
• Other documents you upload for processing

Communications:

• Emails and messages you send to us
• Support requests

Information Collected Automatically

When you visit our website or use our Service, we may automatically collect:

• Browser type and version
• Pages visited and time spent
• Referring website
• General location (country/region level, not precise location)

We do not collect IP addresses for tracking purposes.

2. How We Use Your Information

We use the information we collect to:

• Provide the Service: Process your documents and generate Pre-Hearing Briefs, Medical Chronologies, and AC Appeals Briefs
• Manage Your Account: Create and maintain your account, process payments, and communicate with you about your orders
• Improve the Service: Analyze usage patterns to improve our document generation quality and user experience
• Communicate: Send order confirmations, delivery notifications, and respond to your inquiries
• Comply with Legal Obligations: Meet our legal and regulatory requirements

We do not:

• Sell your personal information
• Use your information for advertising
• Share your information with third parties for their marketing purposes

3. How We Share Your Information

We may share your information only in the following circumstances:

Service Providers

We use third-party service providers to help us operate the Service. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information. See Section 7 for details.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If Lionize is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Storage and Security

Where We Store Data

Your data is stored on servers located in the United States, provided by our infrastructure partners (see Section 7).

Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of data at rest
• Access controls limiting who can view your data
• Secure authentication for account access
• Regular security reviews

Protected Health Information (PHI)

Because our Service processes medical records and disability information, we handle your data as Protected Health Information under HIPAA. Our data handling practices comply with HIPAA requirements, and we maintain Business Associate Agreements with our clients and service providers as required.

No Guarantee

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

Active Accounts

We retain your information for as long as your account is active and as needed to provide you with the Service.

Inactive Accounts

If your account has no activity for twenty-four (24) consecutive months, we may delete your data without notice.

After Termination

When you close your account or request deletion of your data, we will delete your information within thirty (30) days, except where we are required by law to retain it.

Deletion Requests

You may request deletion of your data at any time by contacting us at contact@lionizelegal.com. We will process your request within thirty (30) days.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access

You may request a copy of the personal information we hold about you.

Correction

You may request that we correct inaccurate or incomplete information.

Deletion

You may request that we delete your personal information, subject to certain exceptions (such as legal retention requirements).

Data Portability

You may request a copy of your data in a commonly used, machine-readable format.

Withdraw Consent

Where we rely on consent to process your information, you may withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us at contact@lionizelegal.com. We will respond to your request within thirty (30) days.

7. Third-Party Services

We use the following third-party services to operate the Service. Each provider has their own privacy policy governing their use of your data.

We maintain Business Associate Agreements with providers who handle Protected Health Information, as required by HIPAA.

8. Analytics

We use privacy-friendly analytics to collect aggregate, non-personal information about how visitors use our website, such as pages viewed and traffic sources. This analytics service does not use cookies and does not collect personally identifiable information.

We use this information solely to understand how our website is used and to improve our Service.

9. Cookies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

How We Use Cookies

We use only essential cookies necessary for the Service to function:

What We Don't Use

We do not use:

• Tracking cookies
• Advertising cookies
• Third-party marketing cookies

Your Choices

Because we only use essential cookies, there is no option to disable them without affecting the functionality of the Service. If you prefer not to accept cookies, you may choose not to use the Service.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@lionizelegal.com, and we will delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website

Your continued use of the Service after changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: